Terms of Service & Legal Information

Last updated: August 4, 2026

Please read these Terms of Service ("Terms," "TOS") carefully before using Oleogro.com (the "Service"), operated by Oleogro ("us," "we," or "our"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and customers who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

Eligibility

You must be at least the age of majority in your place of residence, or accessing the Service under the supervision of a parent or legal guardian, to use the Service or place an order.

Products and Orders

We make reasonable efforts to display our products, including their colors, textures, and packaging, as accurately as possible. However, we cannot guarantee that your device's display accurately reflects the actual product. Product descriptions, images, and pricing are provided for information and may be updated at any time without notice.

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or suspected fraudulent activity. If we cancel an order after payment has been made, we will issue a full refund for that order.

Pricing and Payment

All prices are listed in the currency shown at checkout and, where applicable, are inclusive or exclusive of taxes as indicated. In the event that a product is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel any orders placed for that product and to correct the error.

Payments are processed securely by our payment provider, Shopify Payments, and other providers as offered at checkout. By placing an order, you represent that you are authorized to use the chosen payment method.

Shipping, Returns, and Refunds

Shipping timelines, costs, returns, refunds, and the applicable conditions are governed by our Shipping Policy and our Return & Refund Policy, which form part of these Terms. Please review them before placing an order.

Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Service, you consent to the practices described in that policy.

Product Disclaimer

Our natural hair and personal care products are formulated for topical use only. They are not intended for inhalation, ingestion, or internal use. Information provided about the benefits of our products is for general informational purposes and is not intended as medical advice. Individual results may vary based on factors such as hair type, condition, and usage frequency.

Some individuals may be sensitive or allergic to certain natural ingredients. We recommend performing a patch test on a small area of skin before extended use. Discontinue use if irritation occurs and consult a dermatologist or seek medical advice if necessary.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Oleogro and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

Acceptable Use

You agree not to use the Service in any way that is unlawful, harmful, or fraudulent; to attempt to gain unauthorized access to any part of the Service or its systems; to interfere with or disrupt the Service; or to copy, resell, or exploit any part of the Service without our express written permission.

Third-Party Links

The Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. You acknowledge and agree that we are not responsible or liable for any damage or loss caused by your use of any such content or services.

Disclaimer of Warranties

The Service and all products are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, except as required by applicable law. We do not warrant that the Service will be uninterrupted, secure, or error-free. Our products are cosmetic and personal care items and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Nothing in this section limits any warranty or right that cannot be excluded under applicable consumer protection law.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Oleogro, its affiliates, partners, or employees be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your access to or use of, or inability to use, the Service or any products purchased through it. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, for defective products, or for fraud.

Indemnification

You agree to indemnify and hold harmless Oleogro and its affiliates from any claims, damages, liabilities, and expenses arising out of your breach of these Terms or your misuse of the Service, to the extent permitted by applicable law.

Consumer Rights (EU/EEA)

Nothing in these Terms affects your statutory rights as a consumer under the laws of your country of residence, including, where applicable, your right of withdrawal within 14 days for orders shipped into the European Union, as described in our Return & Refund Policy. Where any provision of these Terms conflicts with mandatory consumer protection law that applies to you, that law prevails.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. All provisions of the Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law provisions. Any disputes shall be subject to the competent courts of France, except where mandatory consumer protection laws grant you the right to bring proceedings in the courts of your country of residence. EU consumers may also access the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice before any new terms take effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use the Service after any revisions become effective, you agree to be bound by the updated Terms.

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Legal Information (Mentions légales)

In accordance with French Law No. 2004-575 of 21 June 2004 for Confidence in the Digital Economy (LCEN), the following information is provided to users of oleogro.com.

Website Publisher (Éditeur du site)

• Trade name: Oleogro
• Legal form: Micro-entreprise (Entrepreneur individuel)
• Owner / Publication Director (Directeur de la publication): [INSERT FULL NAME]
• Registered address: 2, Place de la Révolution, 50100 Cherbourg, France
• Phone: +33 7 84 81 94 06
• Email: Info@oleogro.com
• SIRET number: [INSERT SIRET]
• RCS registration: [INSERT RCS CITY & NUMBER — required for sale of goods]
• Intra-community VAT: [INSERT VAT NUMBER — or state: "TVA non applicable, article 293 B du CGI" if you are under the VAT exemption threshold]

Website Host (Hébergeur)

Shopify International Limited c/o Intertrust Ireland Limited 2nd Floor, 1-2 Victoria Buildings Haddington Road Dublin 4, D04 XN32 Ireland

Personal Data

The processing of your personal data is described in our Privacy Policy. For the purpose of applicable data protection laws, including the GDPR, Oleogro is the data controller of your personal information. You may exercise your rights of access, rectification, erasure, and objection by contacting us at Info@oleogro.com.

Contact Us

If you have any questions about these Terms or the legal information above, please contact us at Info@oleogro.com or through our contact page at https://oleogro.com/pages/contact.